Refund policy

We want you to love your Locks Down by Deon wrap. If something isn't right, here's how returns work.

30-day returns

You can return unworn, unwashed items in their original condition and packaging within 30 days of delivery.

Hygiene

Because our wraps are worn on the hair, we can't accept returns on items that have been worn, washed, or show signs of use.

Damaged, defective or wrong item

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

How to start a return

Contact us through our Contact page with your order number and the item you'd like to return. We'll reply with return instructions. Items sent back without contacting us first can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item was damaged, defective, or we sent the wrong item. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable.